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Store Policies
Privacy
We do not disclose, distribute, sell, rent, lease, or in any way share information about our customers. Please be assured that any information you submit to us will be held in confidentiality.
View Privacy Statement
Satisfaction Guarantee
We are committed to customer satisfaction and forming long-term relationships with our customers. We want to give our customers the confidence that they will receive quality products and outstanding service in a risk free environment. If you are not 100% satisfied with any purchase you may return the items for a refund or exchange.
Please review our return policy below for more information.
Returns
Customers may return or exchange items purchased from us within 30 days after receiving delivery. Items returned or exchanged after 30 days from receipt will be subject to a 15% restocking fee. (To clarify, a refund will be given less 15% of the original purchase price.) Items returned must be in their original packaging and condition. Returns that do not meet these criteria will not be accepted for refund or exchange. Items will not be accepted for return or exchange after 60 days. Sorry, but we do not refund shipping charges. If you receive an item with a defect, we will send a prepaid return label to exchange the item. We do require that you notify us within 30 days of receiving the product to report any damage, defects, shortages, or incorrect items. Items that are engraved are not returnable for refund or exchange.
Safe Shopping
Your credit card transactions with us are 100% safe. Period. We maintain strict security standards and procedures to prevent unauthorized access to your data. We use leading technologies such as secure socket layer (SSL) technology using 256-bit encryption, firewalls, and server authentication to protect the security of your data. Access to your account and account information is protected by a password which you set. Our secure server encrypts all payment information when you make a purchase. This means that no one will ever gain unauthorized access to your private information.
Price Match
We attempt to match all competitors' prices. If you see an item for less somewhere else, please let us know!
Copyright Notice
This website and its content are copyright of Sterling Collectables Inc - all rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- You may print or download to a local hard disk for your personal and non-commercial use only.
- You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. Infringement of copyright and/or abuse of the intellectual property of Sterling Collectables Inc. will be dealt with in accordance to US Copyright Law.
Package Delivery Issues
If there is an issue with the delivery of your order we will work closely with the shipping carrier to thoroughly investigate and file a claim. The investigation period typically takes 3-5 business days and we will keep you updated during the process. When the investigation has finished, we will provide you with applicable solutions such as a replacement or refund. Unfortunately, we have no recourse with the shipping carrier or our package insurer in the event that the package was delivered correctly and subsequently stolen. All packages are GPS scanned when delivered by the carrier and claims of non-delivery are not valid if the carrier indicates it was scanned delivered at the address provided on the order. We offer signature required delivery services for an additional fee and recommend selecting that option during checkout as we are not responsible for stolen packages.